Your infrastructure is one of the most important pillars of your business and the base that holds up all of your operations. When your technology team is overworked and understaffed, the entire organization suffers from productivity issues due to slow networks, poor service support and more. Your customers are put at risk with less-than-stellar cybersecurity processes while crucial software patches often fall to the bottom of a never-ending list of tasks. This situation is one that you find at businesses across the country, but IT services partners are often able to relieve this pressure by providing you with the technical expertise and an extra set of hands that your business is lacking. It’s particularly vital that you identify the correct resources the first time for this important role in your organization. These tips will help when you’re ready to hire a Boston IT support company.
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Do Your Business Values Fit Our Organization?
You may have heard the saying “Culture eats strategy for breakfast” from management guru Peter Drucker, and this is particularly true when it comes to finding the right partners for your business. You need to know that your IT services team will be able to integrate fully and successfully into your organization as opposed to constantly struggling to be understood. If you have an aging team, be sure the communication style of your partner meshes well and that they’ll have the patience and time to work through repeated requests. Perhaps your staff is fully distributed — that means you need a partner who understands the specific needs of your unique business configuration. If you have a relatively loose corporate culture, you may not be comfortable with a group of IT pros in a suit and tie, so be sure to get to know the team that you’ll be working with directly before making a decision.
Which Support Models Do You Offer?
Some organizations like an “all you can eat” model, where you pay a set amount each month for support for either a single individual or for a single device. Others provide a range of levels that you can choose from — ranging from full-service to limited availability. Be sure to find the Boston IT support company whose support philosophy and service level agreements (SLAs) will meet the needs of your business. While it can be easier to find a company to provide one-off support, be sure you’re still investing the time to learn more about the business before providing access to essential business systems. However, if all you need is answers to some quick questions, a Geek Squad or other one-time support option may be exactly what you need.
Are You Certified in My Platforms?
While it’s assumed that the partner you work with will have the technical chops that you need, it’s always good to ensure that they have taken the time and effort to become certified in platforms that are important to running your business. This signifies an ongoing commitment to education, and indicates that your partner is likely to continue their search for the best possible IT solutions for your business. In the ever-changing world of software, hardware, virtualization and cloud, this long-term curiosity and interest in learning is one that will serve you and your partner well in the future. There are always new platforms and strategies entering the market, and your partner should always be looking for the next-best fit that will help support your growth while managing expenses. This is the mark of a true partner — having a team that is willing to make recommendations that are in your best interest.
Finding the right partner that provides high-value services for your organization is an important step in the evolution of your organization. Your outsourced IT team can help keep your operations running smoothly while your internal team focuses on growth and creating an exceptional experience for your customers. From strategic IT consulting to full consulting services, Radius Executive IT Solutions provides the support that your organization needs to be successful. Contact us today at 978-528-0110 or fill out our quick online for to claim your free initial consultation.
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